Contact
We're a small team and we read every message. Reach out — we'll get back to you.
Questions about tracking, delivery, or a missing package — include your order number and we'll sort it out same day.
Your kit ships in two separate packages. If you've received one and not the other, check both tracking numbers from your confirmation email before reaching out.
30-day returns, no questions asked. Email us with your order number and we'll send a prepaid label within 24 hours.
Defective items are replaced immediately — no return required. See our Return Policy for details.
Compatibility, setup, or charging questions — check our FAQ page first. Most answers are there.
Not finding what you need? Send us a message and we'll respond within 24 hours.
The most common fix: make sure you're charging panel → power bank → device, not plugging your phone directly into the panel.
If that doesn't resolve it, email us with your order number and a description of the issue. If something is defective, we replace it — no questions asked.
We are excited to work with products that we feel confident standing behind. Email us at info@whitebrotherselectricsupply.com with subject line "Wholesale" or "Partnership" — we respond within 2 business days.