Shipping policy

Last updated: October 2026

How shipping works
Every product we sell ships straight from the brand that makes it. Order a Dark Energy power station, and Dark Energy packs it and sends it from their warehouse. White Brothers Electric Supply is still the seller, so anything about your order comes to us.

What shipping costs
Shipping is calculated at checkout from the brand's own rates, based on what's in your cart and where it's going. You'll see the exact cost before you pay. We don't offer free shipping right now.

Where we ship
Most of our gear ships anywhere in the lower 48. Whether an item can go to Alaska, Hawaii or outside the US depends on the brand. If an item can't reach your address, checkout will tell you before you pay.

When it ships
Brands usually ship within a few business days. You'll get an email with tracking as soon as each shipment leaves. No tracking email within 3 business days? Email us and we'll track it down.

Orders from more than one brand
If your cart has gear from two brands, it ships in two packages from two places, each with its own tracking number. They may not arrive on the same day.

Big batteries and power stations
Large lithium batteries and power stations usually ship by ground, following US Department of Transportation rules for lithium batteries. Some of this gear is heavy (the Epoch 460Ah battery is about 98 lb), so plan on a second set of hands to bring it in.

Damaged in transit
If something shows up damaged, take photos of the box and the product, and keep the packaging if you can. Email us within 7 days of delivery with your order number and the photos. We'll work it out with the brand and get you a replacement or a refund at no cost to you.

Lost packages
If tracking says delivered but you can't find it, check with neighbors and any mailroom, and give it 24 hours, since carriers sometimes scan early. Still missing? Email us. We'll open a claim with the brand and the carrier, and if it can't be found, we'll make it right.

Wrong address
Please double-check your address at checkout. If you spot a mistake, email us right away. Once the brand ships, we may not be able to change it, and reshipping for an address error may cost extra.

Questions
Email carter@whitebrotherselectricsupply.com. We answer within 24 hours on business days.

White Brothers Electric Supply LLC