Shipping policy
SHIPPING POLICY
Last updated: April 2026
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FREE SHIPPING ON ALL US ORDERS
We offer free standard shipping on every order shipped within the United States. No minimum order value. No promo code needed.
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WHERE WE SHIP
We currently ship to all 50 US states, including Alaska and Hawaii.
Note: Shipping to Alaska and Hawaii may take 1–3 additional business days beyond the standard estimate. We'll confirm your estimated delivery window in your order confirmation email.
We do not currently ship internationally. We plan to expand to Canada in the future — sign up for our email list to be notified when international shipping becomes available.
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IMPORTANT — YOUR KIT SHIPS IN TWO PACKAGES
The Backcountry Solar Kit ships in two separate packages — the solar panel and the power bank come from different specialized suppliers and ship independently.
• Package 1: BigBlue SolarPowa 28W solar panel
• Package 2: INIU 20,000mAh 45W power bank + cables + carabiners
Both packages typically arrive within 1–2 days of each other. You will receive a separate tracking number for each package — both will be emailed to you as soon as they ship.
This is completely normal and expected. If you receive one package and not the other, check the second tracking number from your order confirmation email before contacting us.
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PROCESSING TIME
Orders are processed and handed off to our shipping partners within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a shipping confirmation email with your tracking number as soon as each package ships.
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ESTIMATED DELIVERY TIMES
Standard free shipping (contiguous US): 5–8 business days after processing
Alaska and Hawaii: 7–12 business days after processing
Delivery estimates begin from the date your order ships, not the date of purchase. During peak seasons (May through August) carrier transit times may run 1–2 days longer than usual.
These are estimates, not guarantees. Carrier delays outside our control can occasionally affect delivery times.
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TRACKING YOUR ORDER
Once each package ships, you'll receive an automated email with its tracking number. Because your kit ships in two packages, you will receive two separate tracking emails — one for the panel and one for the power bank.
You can track each shipment directly on the carrier's website or via the tracking link in your email.
If you haven't received a tracking number within 3 business days of placing your order, contact us at info@whitebrotherselectricsupply.com and we'll look into it right away.
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LITHIUM BATTERY SHIPPING NOTICE
This kit contains a lithium-ion power bank (74Wh — under the 100Wh DOT threshold for ground and air shipping). It ships fully compliant with all US Department of Transportation regulations for lithium battery transport.
The power bank ships via ground shipping for domestic orders in full compliance with carrier requirements including UPS, FedEx, and USPS Priority Mail. It is FAA carry-on compliant for air travel — see our FAQ for airline travel details.
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INCORRECT OR UNDELIVERABLE ADDRESSES
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you realize you've made an address error, contact us at info@whitebrotherselectricsupply.com immediately — we can often correct it before the order ships.
If an order is returned to us as undeliverable, we will contact you to arrange reshipment. Reshipment for address errors may incur a shipping fee.
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LOST OR STOLEN PACKAGES
If your tracking shows delivered but you haven't received your package:
1. Check with neighbors and any building mailroom or parcel lockers
2. Wait 24 hours — carriers occasionally mark packages as delivered slightly early
3. Contact us at info@whitebrotherselectricsupply.com if the package still hasn't arrived
If your package cannot be located, we will reship your order at no charge. We want your kit in your hands.
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DAMAGED IN TRANSIT
If either package arrives visibly damaged, please photograph the damage before opening if possible, then contact us at info@whitebrotherselectricsupply.com within 7 days of delivery. Include your order number and photos. We will ship a replacement at no cost — no return required.
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CONTACT US
Questions about your shipment or order?
Email: info@whitebrotherselectricsupply.com
Response time: within 24 hours on business days
White Brothers Electric Supply LLC